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Marcus Thorne

Head of Customer Success

Marcus is the essential bridge between our high-level tech and our diverse community of users. He’s a professional problem-solver who believes that empathy is the most important skill in any tech stack. Before joining the team, Marcus spent years in hospitality management, which taught him the art of de-escalation and the importance of active listening. He oversees our support and account management teams, ensuring that user feedback is translated directly into product features. Marcus prides himself on his unbeatable record at office trivia nights and his collection of rare soul records. On any given Saturday, you’ll likely find him at a local farmers market or volunteering at the community center.